Parent Relationship Manager

Office and Centre Management  Supervise and ensure the efficient execution of daily administrative operations, fostering an environment of professionalism and orderliness.  Uphold the highest standards of cleanliness, organization, and discipline within the Centre.  Ensure a welcoming and cheerful reception for children and parents during arrival and departure.  Conduct comprehensive risk assessments to proactively identify and mitigate potential operational or safety hazards.  Enforce adherence to established administrative policies, procedures, and protocols.  Record keeping of all files, reports and records as per the company requirements.  Maintaining the centre in compliance with the corporate requirements. Enquiries  Administer and oversee all incoming enquiries through phone, email/whatsapp, and in-person interactions with professionalism and promptness.  Provide in-depth counselling to prospective parents following the company counselling SOP on call or in person tour.  Support Centre Manager to ensure timely follow-ups on enquiries to maximize admission conversions.  Guide inquiries through the admission process Parent Relationship  Foster a culture of trust and open communication with parents, reinforcing the Centre’s commitment to their satisfaction.  Serve as the primary point of contact for parents. Address parent queries, concerns, and feedback.  Maintain relationship with parents through day to day welcoming and communication. Addressing parent-related inquiries ensuring continuity in communication and resolution.  Maintain up-to-date attendance records for all children on the Illumine App. Revenue Collection and Expense Management  Oversee fee collection processes, ensuring timeliness, and clear communication with parents regarding payments.  Use the Illumine app to record fee transactions  Maintain detailed and accurate expense records on the React app.  Support the Centre Manager to prepare monthly and weekly reports.  Maintain an organized system for student and staff records, both physical and on Illumine.  Ensure continuous updating of student records using the Illumine app to reflect the latest information.  Systematically archive and manage records of withdrawn students. Vendor procurement and relationship management  Oversee procurement activities, ensuring the timely and cost-effective supplies.  Obtain prior approval from the Centre Manager for all procurement activities.  Obtain three competitive quotes for new vendor selections to ensure pricing.  Maintain detailed inventory records and initiate purchases in a timely manner.  Maintain positive working relationship with established vendors on the panel.  Ensuring school supplies for learning, pantry and office is available. Transport Management  Coordinate the Centre’s transportation arrangements, prioritizing safety, and route optimization. Ensure all SOP are followed for the bus.  Utilize the Illumine app for real-time tracking and efficient management of bus schedules and routes. Support in Events  Support the office for planning, coordinating, and executing Centre events such as open days, parent-teacher meetings, celebrations and outreach events.  Manage logistical and vendor arrangements. Infrastructure Maintenance  Conduct regular inspections of the Centre’s infrastructure to identify areas requiring attention or improvement.  Upon approval coordinate and monitor repair and maintenance activities.  Ensure strict adherence to health, safety, and regulatory compliance within the Centre. Support to Team Members  Provide proactive administrative support to teaching and non-teaching staff.  Promote a cooperative and supportive work environment. Staff supervision  Supervise and guide non-teaching staffs in their daily responsibilities, ensuring the delivery of high-quality childcare and support. Educational Qualifications:  Graduation in any discipline. Work Experience:  Minimum 2 years of experience in a Preschool/School or in administrative role. Skills:  Patient, nurturing and love for working with children.  Excellent verbal and written communication skills.  Mobile and social media savvy. Should be confident in using parent communication app and company portal.  Proficient in MS-office with skills for preparing reports and documents. Excellent in office management skills.  Should be able to work under pressure with multi-tasking skills.  Disciplined and well groomed.  Problem solving approach.  Team player. Job Type: Full-time Pay: ₹20,581.89 - ₹30,363.62 per month Work Location: In person